Get in the Groove: Finding the Key to Your Challenging Clients
Do you want to build harmony with your clients? Are you trying to figure out what to do when the client hits a note that is off-key? This session provides you with practical tools and tips to help you navigate difficult situations with clients. Learn to work effectively with difficult people. This interactive session uses a combination of discussion, exercises, and case studies to build the skills and confidence you need to serve your most challenging clients while you also stay in tune with your own business needs and goals.
You also receive a list of helpful resources to support continued skills development.
Understand the 5 conflict management styles and your own preferred style
Identify 5 – 7 types of difficult people and how to respond to them
Explore 2 frameworks for creating effective communication and desired outcomes
Identify how to spot manipulation and to counter it when it occurs
Be pro-active with rules of engagement for the client relationship
Conflict management styles
Practical tips and tools for navigating difficult situations
Effective communication frameworks
Rules of engagement for the client relationship
Case studies to build skills and confidence
Who Should Attend
Leaders in an organization who want to improve their communication and conflict resolution skills
Fields of Study
Communications and Marketing
Leadership or management skills
Business Learning Institute
This course is available for your group as:
To learn more or customize this course for your group, complete this form and a BLI team member will get back with you shortly.