Get in the Groove: Finding the Key to Your Challenging Clients

Do you want to build harmony with your clients? Are you trying to figure out what to do when the client hits a note that is off-key? This session provides you with practical tools and tips to help you navigate difficult situations with clients. Learn to work effectively with difficult people. This interactive session uses a combination of discussion, exercises, and case studies to build the skills and confidence you need to serve your most challenging clients while you also stay in tune with your own business needs and goals.

You also receive a list of helpful resources to support continued skills development.

Learning Objectives
  • Understand the 5 conflict management styles and your own preferred style
  • Identify 5 – 7 types of difficult people and how to respond to them
  • Explore 2 frameworks for creating effective communication and desired outcomes
  • Identify how to spot manipulation and to counter it when it occurs
  • Be pro-active with rules of engagement for the client relationship

Major Topics
  • Conflict management styles
  • Practical tips and tools for navigating difficult situations
  • Effective communication frameworks
  • Manipulative bevavior
  • Rules of engagement for the client relationship
  • Case studies to build skills and confidence

Who Should Attend

Leaders in an organization who want to improve their communication and conflict resolution skills

Fields of Study
Communications and Marketing


Leadership or management skills

Business Learning Institute

CPE Credits


This course is available for your group as:


Let's Roll!

To learn more or customize this course for your group, complete this form and a BLI team member will get back with you shortly.

Or, contact BLI: 888-481-3500 or
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