Marriott International – Conflict, Communication and Critical Thinking in a Modern Organization


Themes: Crucial Communication, Critical Thinking, and Conflict Resolution Tools

Poorly handled conflict is a significant threat to a cohesive, sustainable culture. It ties up manager’s time, triggers turnover of high performers, and reduces productivity. Clearly, we need to address both conflict and communication using advanced modern training techniques, using examples that align with attendee’s daily interaction and opportunities to practice new skills.

Additionally, there are many kinds of “problem communicators” in the organizational jungle. Even seasoned professionals find it challenging to deal with others who have aggressive communication styles, or are “passive aggressive, or other disruptive types.

In this interactive session, participants will learn a systematic, critical thinking-based approach on how to deal with these “controlling” types without becoming one. By using a systematic approach to identifying and disarming the difficult person, participants will be able to eliminate the roadblocks and build a high performing culture. This course is presented through lecture, group discussion, and interactive exercise.

This workshop uses action-oriented learning, teaching practical skills that can be used right away.

Please note: The INDIVIDUAL EVENT PAGE is for additional course details only.  Do NOT use it for registration.

Learning Objectives
  • Recognizethe impact of workplace conflict
  • Identify the causes of personal conflict
  • – Workplace Conflict
  • Discover how conflict can damage a high performing culture

    – Communication

  • Assess the style of the individuals that you are communicating with
  • Have crucial, courageous conversations
  • Identify core communication competencies that all professionals should have
  • Recognize how to deal with the challenge when nothing works

    – Conflict Management

  • Indentify organizational conflict styles
  • Indentify individual conflict styles
  • Resolve rational and irrational conflicts
  • Understand the two types of power (formal and informal) and when to use them
  • Develop and use a personal power map
  • Employ conflict prevention
Major Topics
  • Defining the problem – The multiple types of difficult people and how to spot them.
  • Clarifying the cost – the damage done by difficult people
  • Advanced Critical Thinking skills that can guide communication challenges
  • Three absolute do’s and don’ts in managing conflict with difficult people
  • How to recognize “shark” like behavior
  • Distinguishing rational from intuitive approaches
  • How to expand your behavioral flexibility to handle specific kinds of tough situations
  • Using “pacing behavior” to build trust and defuse anger patterns
  • Improving interpersonal communication skills
  • How to reduce the hiring of employees with “victim mentalities”
Business Learning Institute
Course Level
CPE Field of Study
Communications and Marketing
Who Should Attend

Leaders in an organization who want to improve their communication and conflict resolution skills

Karl Ahlrichs

Leadership or management skills

Marriott International HQ, Bethesda, MD
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Sep 22, 2020
10:00 am - 4:30 pm EST
Marriott International HQ, Bethesda, MD
Total CPE Credits


$ (% off)


$ (% off)

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Marriott International – Conflict, Communication and Critical Thinking in a Modern Organization

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